Zerto 5.5 Installation – MSI Error 2147024894

Issue Description

When installing Zerto version 5.5 on a Windows server, the user receives an MSI error during installation with the code 2147024894. Installation then exits without completing.

Resolution

Perform the following steps:

  • Open an elevated Windows Command Prompt
  • Type the following command:
    • net start bits
  • Open Add/Remove Programs from Control Panel
  • Uninstall any Zerto programs currently listed
  • Run the Zerto 5.5 installer again

The installer should complete as expected.

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